Carsaat

(Terms 1st to 25th Standard Terms applicable on all services/projects)

1. Contract: The client’s approval for work to commence shall be deemed a contractual agreement between the Client and Carsaat. The approval for the work can be through either an email confirming back the quote (with the quote document attached) or the quote document signed by the client.

Whereas, Carsaat is in the business of providing Consultancy and allied Services on Computer based Information Technology, to its clientele, including any affiliates, subsidiaries, divisions of Carsaat's clients and customers (hereinafter referred to as "Customers") and Carsaat is in the business of producing Softwares, Designs, Software Planning Documents/Diagrams and Creative works for its Customers â€" whether copyrightable/patentable or not (hereinafter referred to as "Product” or "Products”)

Now THEREFORE, in consideration of mutual promises, covenants and conditions set forth herein, The parties hereto agree to the terms mentioned in this agreement/proposal.

Important: Payment of the advance fee indicates that the client accepts these terms and conditions, and approves to commence the work.

2. Usage of Carsaat Services/Products/Solutions: Client agrees not to use the Carsaat services/products delivered for any business which is harmful to the society or children or is illegal. Further the Client is fully responsible for all and any content published/distributed or allowed to be published/distributed through the Client’s website whether hosted on servers owned/maintained by Carsaat or by the Client himself. Client shall execute best possible precautionary and security measures to restrict any illegitimate use of the services/solutions precured from Carsaat.

3. 1 Year Free Technical Support: Carsaat provides 1 year free technical support for following kind of issues:

• Server side scripting/programming errors/bugs
• Logical Bugs/Calculation related errors/bugs
• Connection errors/API Integration Errors

Above support is not available if the errors/bugs arise due to any external entity. Examples:

• Server or software or application or extension downgrades or upgrades
• Edits done in the code/scripts delivered by any external entity/person/professional
• Operating System or Browser Version Downgrades/Upgrades
• Any other factor which is not directly related to any deficiency at the end of Carsaat

Above support is not available for following kind of instances, unless otherwise specifically covered in the scope of project and/or deliverables:

• Training for using the software/solutions delivered
• General enquiries/questions related to particular features of the software/solution delivered
• Cosmetic updates and/or UI/UX updates
• Enhancements or modifications in the default features/functional logics of the software/solutions delivered

4. Photography and graphics: Both the parties agree to abide by the following terms:

• Unless otherwise agreed - Stock Images used for creating any banner or promotion graphic or animation are not part of the project deliverables, Client should purchase the license to use the stock images from respective 3rd parties at his/her own cost.
• Carsaat may use stock photographs and images while creating the website. Images and graphics purchased from stock libraries are not generally included in the quote and will be invoiced separately.
• At request of the Client - Carsaat will keep the client updated about the stock images being used and the cost involved before raising the invoice.
• Images used by Carsaat for product demos shall not be used by the client unless the client has purchased the usage rights for those images. Client shall be fully responsible for violation of any 3rd party copyright.
• Images delivered by Carsaat along with a bundled software/solution/script are for Demo Purpose only and shall not be used for commercial purpose. Client should contact Carsaat for more information about the price of those images if the Client wishes to use those images for commercial purpose OR Client should replace the default images with the images owned by the Client.

5. Browser compatibility: Carsaat makes every effort to design pages that work flawlessly on most popular current browsers i.e. latest version of IE/FireFox/Chrome released on the date of project agreement. However, Carsaat cannot be held responsible for pages that do not display acceptably in newer versions of browsers released after pages have been designed. IE11 and older IE versions are outdated browsers and hence we don’t design with them in mind. We recommend using latest version of Chrome or Firefox instead of older versions of Microsoft Internet Explorer. Carsaat can work on improving UI/UX for older versions of Internet Explorer for an additional charge.

6. Search Engine Submission: Following services are not part of the project unless agreed otherwise in writing:

• Submission of websites on different search engines.
• Securing good ranking of your website on different search engines.
• Search Engine Optimization â€" On Page/Off Page.

7. Site maintenance: Unless otherwise agreed in writing, following services will be separately billed after the website has been made live:

• Content updates
• Refinements and logical tweaks to the website, which were not planned/approvedby client earlier.
• Content presentation and design updates which were not planned/approved by client earlier.

8. Content: After Carsaat has delivered the website to client, client is solely responsible for the content/information/images posted on his website. If there is any error or omission by Carsaat team while uploading/posting the content/information/images on client’s website, Carsaat will correct it if reported to Carsaat representatives.

9. Material: All material supplied by the client shall remain client’s property. Carsaat rightfully believes that this material belongs to the client and that it does not breach any copyright laws. Under no circumstances shall Carsaat be held responsible for any claims, damages, and loss of profit or reputation caused to client due to the use of material provided by the client.

10. Domain names booked by Carsaat on behalf of client: Carsaat provides domain name consultancy if required. Domain names registered by Carsaat on the client’s behalf are property of Carsaat until client has paid for the domain booked and any fee involved.

Carsaat agrees to transfer such domains to the client or his/her agent when asked to do so provided that all accounts have been settled.

Note: Domains booked and owned by client are not subject to this term. This term applies only to those domains which are booked by Carsaat upon the request of client.

11. Travel Time and Expenses: Travelling time to and from the client premises is not generally included in our estimate. If a visit/travel is required for meeting, the client will bear all the expenses or as agreed by both the parties.

12. 3rd Party Add-ons/services/applications: All third party costs arising from the registration of a domain name/purchase of third party utilities/services shall be met by the Client and are payable to Carsaat before a formal application for registration is made. Examples of 3rd party fees are as under:

• Domain Names
• Server Space Hosting Fees
• SSL Certificates
• Backup Services
• 3rd Party APIs, if any, required by ‘Client’ to be integrated with the work ordered.
• 3rd Party Plugins/Scripts/Applications/Software/Widgets/Services, if any, required by ‘Client’ to be integrated with the work ordered.
• Payment Gateways Signup and Recurring Fees

13. Examples of work: Unless negotiated otherwise, Carsaat retains the right to list/display the client name and logo with or without work performed (Design/Development/Online Promotion) for the Client in its respective portfolios and promotion materials. This over-rides all previous agreements and NDAs signed.

14. Quotations: The price quoted to the client is for the work agreed in the proposal document only. Should the client decide that changes are required after the project work has been initiated, then Carsaat will provide a separate quote for the additional work and may need to review the timescale for completing the project. Cost estimates and prices quoted are valid for maximum one month unless otherwise agreed.

15. Mode of Payment

• Clients Based Outside India: International Wire Transfers, Credit Card/PayPal via 2Checkout payment gateway.
• Clients Based in India: NEFT, RTGS or Physical Cheques mailed to our office address.
• Payments for packages/services other than covered under Startup Package and GoQuick Packages should be made via Wire Transfer only.

16. Payment Terms:

• Payment plan is agreed between the ‘Client’ and Carsaat based on the milestones.
• Payment shall be due within 14 days of the invoice date unless specifically mentioned in the Invoice.
• Full publication of the website/technical work will only take place after full payment has been received in our account unless otherwise agreed in writing.
• Any material previously published may be removed if payment is not received. When this occurs, a minimum charge of $250 USD will be charged to have the site restored.
• Accounts that have not been settled within 14 days of the date shown on the invoice will incur a late payment charge of $100 USD or 5% of the Invoiced Amount (whichever is higher), for each week delayed.
• In case of delay in payments beyond the due date, Carsaat reserves the right to stop the work being commenced and ‘Client’ agrees to exempt Carsaat from meeting the timelines agreed.

17. Cancellation: Both the parties reserve the right to cancel the project at any stage.

• In case the project is cancelled by Client, the payments made for the project can be refunded to the client after deducting the upfront payment amount received for Initiation of the project and the other payments received against the milestones completed.
• In case the project is cancelled by Carsaat, the payments made for the project can be refunded after deducting USD 15 per hour for the hours spent on the work performed for the client including but not limited to the time spent on project discussion, requirements gathering, project planning & documentation, project initiation and execution. After the payments are settled between the two parties â€" Carsaat shall transfer to ‘Client’ - all the documents, designs and scripts produced for the project.
• 30 days money back guarantee: Carsaat offers "30-Days Money-Back Guarantee” to ensure customer satisfaction and mutual trust. If for any reason you wish to discontinue using the product, within 30 days of the purchase, we will issue a refund within 24-48 hours after deducting 4% payment gateway transaction fee and USD 15/hour for the hours spent on your project.
• This guarantee is specifically for GoQuick/Start-Up Package orders.
• After project/order cancellation/refund issued, Carsaat reserves all rights to take down the website published. Client is responsible to keep a backup of the data published on the website/server, Carsaat shall not be held responsible for any data/files lost.

18. Penalty Clause

(A) Penalties applicable on Carsaat :

Carsaat agrees to finish the project as per the detailed project scope agreed to, within the agreed timeline. If there is the delay in finishing the project, Carsaat agrees to the penalty of X % of the original project price for each week delay in submitting the Project for the final review to the client. If the Carsaat delays the project submission for client’s final review by more than 8 weeks, then Client can request for cancellation of the project and seek the full refund, however, the refund amount shall not exceed the originally agreed project price (excluding the Amount Charged for additional requirements and change requests). Amount charged for additional requirements/change requests shall not be refunded.

X% = 50/Project Duration Weeks (Calendar Weeks); X% should not exceed 4% unless otherwise explicitly agreed to.

Penalty Amount/Refund applicable shall be adjusted against/out of the pending amount owed by the client towards Carsaat/AblySoft and any remaining amount shall be refunded to the client via wire transfer or PayPal or any other mode of payment as per mutual agreement.

Once full refund has been issued, the project shall be marked cancelled and Carsaat shall be relieved from all liabilities towards the client and client shall not make any claims, objections, demands from Carsaat for any loss or damages incurred at his/her end due to the delay. Carsaat shall own all rights on the work done, designs, scripts, documents, other outputs and elements created for the project and client shall not use any of the work, scripts, designs, documents already delivered. Client shall be liable to pay full project price in case Client uses or copies any piece of the work, design, script, elements and documents produced by Carsaat for the project.

(B) Responsibilities applicable on Client:

Client should provide all comments, feedbacks, suggestions about the project scope during the Detailed Project Scope Documentation phase; subsequently any changes or modifications or enhancements done to the project scope would be additionally chargeable with or without delivery timelines revision. And if there are changes which are accepted by Carsaat without additional charge, timeline should extend by the number of days required to implement those additional non-billable items.

• Client should make payments as per the agreed payment terms, else Carsaat should be exempt from meeting the timelines agreed to, and will not be liable to any kind of penalties for the delay in delivery of the project.
• Client should provide his feedback on the work submitted for their review within 1 week, if there is a delay from client side in providing feedback on the work submitted for their review, Carsaat should be exempt from meeting the timelines agreed to, and will not be liable to any kind of penalties for the delay in delivery of the project.